Technician Dashboard
Welcome to the Dashboards page of the Technician User Guide. This page serves as the landing page for technicians, providing a comprehensive overview of your work analytics. Here, you can access various dashboards that offer insights into your assigned and completed work orders, time spent on tasks, average processing times, and more.
Video
To understand, watch this Technician Dashboard video.
Dashboards Overview
The Dashboards page is designed to give you a quick and detailed look at your performance metrics. All dashboards are on the same page, and you cannot view them individually. Here’s what you can expect to find:
Tech Assigned Work Orders
This dashboard displays the number of work orders currently assigned to you.
Tech Assigned Work Orders By Portals
This chart shows the breakdown of your assigned work orders by different portals.
Tech Completed Work Orders
Here, you can see the total number of work orders you have completed.
Tech Completed Work Orders By Portals
This chart categorizes your completed work orders by different portals, giving you a clear view of the distribution of your tasks.
Tech Time Spent
This section tracks the total hours you have spent on your assigned tasks.
Tech Time Spent By Portals
This chart provides a breakdown of the time you spent on tasks by different portals, allowing you to see how your time is allocated across different areas.
Tech Average Processing Time
The average processing time dashboard shows how long it takes you to complete tasks on average.
Tech Average Processing Time By Portals
This chart breaks down your average processing time by different portals to provide more detailed insights.
Tech Completed After Due Date
This dashboard tracks the number of tasks you completed after their due date. It helps you identify any delays and areas where you can improve your time management.
Tech Completed After Due Date By Portals
This chart shows the breakdown of tasks you completed after their due date by different portals.
Navigating the Dashboards
The Dashboards page is the default landing page for technicians, but you can also navigate to it using the left side navigation bar on desktop or the mobile menu located in the top left corner on mobile devices.
Interacting with the Dashboards
Info
-Hover for Details: Hover over some charts to get extra information. However, clicking on the charts does not provide additional functionality.
-View All at Once: All the dashboards are displayed on the same page, giving you a comprehensive overview without the need to navigate between different views.
These dashboards are designed to provide you with the information you need to optimize your workflow and improve your efficiency. Regularly check your dashboards to stay updated on your performance metrics.
If you have any questions or need further assistance with using the dashboards, please refer to the other sections of the Technician User Guide or contact our support team.
